1. Why use an e-procurement system?

• Provide customers with a faster and more convenient buying experience.
• Enhance your or your company's productivity while accommodating diverse product requirements.
• Effectively manage the procurement process for optical lenses and optical components..

2.  Order, inquiry, payment, delivery, returns and exchanges

All sales by Sunyang Optical Co., Ltd. (Seller) to Buyer (Buyer) are expressly conditioned on Buyer 's acceptance of the following terms and conditions . Seller shall not be bound by any term in Buyer’s purchase order or other confirmation form that is inconsistent with these Terms. These Terms and Conditions may only be modified or waived by email signed by a Seller sales representative . No commencement or performance or delivery by Seller shall be deemed or construed as acceptance of additional or different terms and conditions by Buyer.

(1) Orders , order acceptance and cancellation

All product purchase orders will be notified to the seller via email upon establishment . All purchase orders shall be referenced to these Terms and Conditions. No Subscription Order will be binding on Seller until accepted by Seller , and Seller will have no liability to Buyer for any Subscription Order not accepted . Buyer shall submit a purchase order to Seller in accordance with Seller’s then-effective delivery times . Upon Seller's acceptance of a Subscription Order, a Subscription Notice will be issued .

Once accepted by the Seller, the Buyer's order may not be canceled, changed, reduced in quantity and amount, suspended or delayed unless otherwise agreed by the Seller. Orders canceled with the Seller's consent are subject to a cancellation fee based on all fees incurred by the Seller up to the time of cancellation. The seller can cancel the order under the following circumstances: the seller's cost exceeds the buyer's selling price; there are factors beyond the seller's control that cause the seller to be unable to provide the product.

( 2 ) Inquiry

Inquiry requests can be sent to the seller's sales department by email at sales@sunyang-optics.com.tw , and the seller will issue a formal quotation to the buyer based on the current price and availability . You can easily do this by following these steps:

• Fill out the RFQ request form on the website.
• Enter your contact information including your company, full name, email and country.
• Specify project budget and specifications.
• Provide estimated required quantities of each product.
• Send design drafts or other relevant files via email.

All quotations are valid for 30 days from the date of issuance of the quotation . If the estimated ship date of the Products is more than 90 days after the order notification date , Seller reserves the right to adjust all prices stated herein in accordance with the pricing policy at the time of the estimated ship date and notify Buyer . If the price on the website differs from the catalog price, the price on the website shall prevail . All prices are subject to change without notice.

( 3 ) Payment terms and methods

Payment terms: The payment method for all transactions is 100 % advance payment by the buyer.

Payment Method: The final decision on payment method rests with the seller.

• Credit cards: Mastercard, Visa, American Express.
• Bank Wire: A processing fee will be charged for all quotes paid by wire transfer .

( 4 ) Delivery

Unless otherwise agreed, all products are shipped at Ex-works factory price of origin. Buyer shall be responsible for any loss or damage to the goods after Seller has delivered the Products to any common carrier. Seller shall use reasonable endeavors to deliver the Products at the times specified, provided that all delivery dates are estimated and delivery in installments is possible. All delivered products will be packed in accordance with Seller’s standard practices or mutually agreed methods and include an itemized packing list. If the Products do not materially conform to Seller's published specifications, Buyer shall accept or reject the Products as soon as possible, including "made to order" products, but in any event within 7 days of receipt.

( 5 ) Return and exchange

• Please take photos of the ordered products after receiving them to confirm the integrity of the products .
• If the product is defective, please provide photos of the integrity of the product after receipt, and submit a return or exchange application to the sales department within 7 days after the product arrives .
• The return authorization number will be provided by the sales department after confirmation and approval .
• All returned products are subject to inspection and used, misused or otherwise damaged products will not be accepted .
• Products must be returned in the seller's original packaging. Products should be packaged in individual cartons with the return authorization number clearly marked on the packaging .
• The buyer is responsible for the shipping costs incurred for returns and exchanges; any form of pay-on-delivery shipping costs may be rejected by the seller.
• Refunds for prepaid products will be issued in accordance with the agreement between the seller and the buyer; refunds for credit orders will be issued to the credit card used to charge the product .
• Made-to-order products are non-cancelable and non-returnable, unless the product is defective, which must be confirmed by the sales department.